Accor Heartist Culture Training

Participate in Accor Heartist Culture Training

👉🏻Why culture is important?

Since those communities often start as leader-led workshops, it provides a chance to define and operationalize the vision of the company.

When an organization has a strong culture, employees know how top management wants them to respond to any situation, employees believe that the expected response is the proper one, and employees know that they will be rewarded for demonstrating the organization’s value. 

👉🏻Why Heartist?

For Accor hotel company, this is their vision and their purpose: everything we do, we do to help our guests and our people feel valued and welcome. There are four aspects, which can explain why the company holds the view that HEARTIST culture can bring benefits for everyone. Living a HEARTIST culture, it can make guests feel welcome, valued, recognized and helped; it can make employees feel loyalty, and in contract, they give loyalty to the company; it can inspire people in the company to help each other, finding meaning in their work; it is also contribute to building  good environment for the community. 

Team members in the Accor Heartist Culture Training

👉🏻about HEARTIST Culture in ACCOR 

HEARTIST: heart + artist 

HEARTIST Culture has four principles: 

- people create belong;

- People want the real deal;

- Every person has a story;

- People hate to be wrong.

The 4 principles of HEARTIST Culture is to make employees feel valued and welcome, to make customers have better journeys in the hotel. 

In today’s world, human interactions, connections and emotions are what really matters, as all Accor wants is to live real human experiences that are worth being shared with others. once guests enter AccorHotel, people all are smiling, greeting they kindly, talk to them; employees help each other, understand others situations, show their sympathy. By Accor’s experience, teams everywhere love to see what they focus on emotions and place people at the heart of everything they do, starting with them and their own employee experience at AccorHotels. 

This is how they are going to treat customers; how they are going to support employees. The core culture in a company is like a standard of working in this workplace. 

During the training session, managers from the hotel, organized many activities to make employees enhance the understanding of the 4 principles and have more chances to increase human connection and interactions. But not many new employees had interaction with others actively. 4-hour training was a little bit tiring.

✍️What We learn:  

In this team, we all have different personalities, the way to think of questions, when we gather together, we use each other’s strengths to fix the problems. In the first month, we had some progress, we started to trust each other that we can make this project well. Every group meeting,  is like a chance to create group belong, all members are focusing on the tasks. We all have a similar goal for this project, that’s why we work together and learn from each other. We all have different stories, that’s why we understand each other’s situation; and we don’t like being wrong, that’s why we communicate often, help each other, understand each other, encourage each other.