Final Presentation

Final deliverable Presentation


Date: Tuesday, Week 13, 22/10/2019
Time: 13:30 - 15:30
Venue: Mantra on View, 22 View Avenue, Surfers Paradise
Attendance:
Mentor: Jo’Anne Langham, Niki
Client: Kelly
Team Members （7/8）Nick, Hester, Carol, Elsie, Betty, Kenny, Bella


After more than two months of hard work, it is finally time for us to demonstrate our results. We drove more than an hour from Brisbane and arrived at AVC's new office in Mantra on View, Surfers Paradisehalf half an hour ahead of appointment time. 

Not afraid of contrast, we resisted the pressure and did it!
When we entered the meeting room with another team together, we felt a little bit nervous. And another group did the presentation first,  and their whole deliverable process was lively and interesting and combined with the practical part. It has been liked and affirmed by the client Donna, and has been highly appraised. Our group unwittingly increased the pressure on our team to give a presentation after them. At the same time, pressure has also been transformed into motivation to live up to the efforts we have made for so long. 

Perfect show time
Hester relieved the pressure from the previous group in an easy way. After introducing the team members, she began the whole project from five parts. Starting with the problems that customers need us to solve, and the background. We use the literature review to find the dimensions that are influencing factors of call centre employee retention in the context of the industry, and then further analyzed according to the specific situation of AVC.  


And then, Kenny explained what kind of methodology we used in the project. firstly, we used face-to-face interview ways to interview the employee from the call centre and shared service. According to the content of the interview, the affinity diagramming was selected for data coded and analyzed thematically. And explain how we used the method of affinity diagramming to classify and summarize the potential factors.



Next, Nick described in detail the results and findings we have found through these two methods. And from retention and attrition these two aspects and the comparison the response from the two departments call centre and shared service. And finally, finding the key factors influenced the AVC high turnover rate in the call centre.


In the last section, carol gave some suggestions based on our findings and hoping to help AVC finally address their concerns.



Sigh with all sorts of feelings and thank everyone for their efforts
Finally, after completing the whole speech, kelly affirmed our work and gave us feedback. After completing the whole project, I feel very achievable and thank our mentor for helping us all the time, teaching us a lot of practical skills, and carefully guiding our presentation.

Happy ending with the AVC Project !

We really appreciate this experience and everyone who worked so hard for the project.💛💛💛


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