Accor Vacation Club - Employee Retention

Plan cannot keep up with changes 😱  Uncertainty of interview schedule When we finished the first phase of our project, we immediately began the second phase of the work according to our milestone. Firstly, we read a lot of literature reviews to help us to deeply understand the problems and design the first draft of the interview questions. After many discussions among the team members and the completion of the mentor guidance, we began to discuss the time of the interview with clients by email. The first time we were looking for the right time of the interview, unfortunately, we didn't get a timely response from our clients. Because Accor was in move their office from Robina to GoldCoat and caught up with the Gold Coast public holiday. So we have to wait for their response patiently. Until next week, due to the physical condition of the son of the HR manager who is responsible for connecting us, the interview has to be postponed until the next week. And another ...

Participate in  Accor Heartist Culture Training 👉🏻Why culture is important? Since those communities often start as leader-led workshops, it provides a chance to define and operationalize the vision of the company. When an organization has a strong culture, employees know how top management wants them to respond to any situation, employees believe that the expected response is the proper one, and employees know that they will be rewarded for demonstrating the organization’s value.   👉🏻Why Heartist? For Accor hotel company, this is their vision and their purpose: everything we do, we do to help our guests and our people feel valued and welcome. There are four aspects, which can explain why the company holds the view that HEARTIST culture can bring benefits for everyone. Living a HEARTIST culture, it can make guests feel welcome, valued, recognized and helped; it can make employees feel loyalty, and in contract, they give loyalty to the company; it can i...

Industry Project Proposal Presentation Date: Monday, Week 5, 19/08/2019 Time: 16:00 - 17:00 Venue: Room 115, Prentice Building (42)   Attendance: Mentor: Jie Wang, Niki, Laura... Team Members （8/8）Nick, Hester, Carol, Elsie, Betty, Kenny, Troy, Bella 1. Before the Presentation In the morning, we met the mentor and rehearsed before the presentation. Jo'anne patiently gave us a lot of guidance. It puts forward a lot of substantive suggestions, including the layout of ppt, the content of the manuscript and the modification of the logic. In response to her series of detailed revision suggestions, we have collectively revised after lunch to fully prepare for the afternoon presentation. Rehearsed before the presentation  2. During the Presentation We are the second group to do the presentation. We are a little bit nervous for showing the outcome of the whole p roject proposal. The time of presentation  is strictly controlled. ...

8th August 2019 1st Clients Meeting -- Accor Vacation Club Date: Thursday, Week 3, 08/08/2019 Time: 10:00 - 11:00 Venue: 14 Edgewater Ct, Robina QLD 4226 Attendance: Accor staff: Kelly Ford, Donna Phillips Mentor: Jo’Anne Langham  Team Members （8/8）Nick, Hester, Carol, Elsie, Betty, Kenny, Troy, Bella  1. Adequate preparation 1) Time plan: In order to prevent traffic congestion, o ur team members gather in the garden city bus station at 7:30am and set off with two cars to Robina. 2) Formal dressing: Every member of the team worn a formal dress with a name tag to express our professionalism. 3) Meeting role: A ll of us clarifies our responsibility in the meeting. Hester and Nick played the role of the main communicator to a sk questions according to our list of questions prepared in advance. Elsie, Betty, and Bella three of them are the recorders of the whole meeting. And Carol,   Kenny, Troy are the response for  R...

The Amazing Team Our project team works for an exciting, innovative timeshare club: Accor Vacation Club (AVC).  The purpose of our project is to identify the AVC specific issues for retention in the AVC Call Centre.  Our group consists of members with a diversity of knowledge backgrounds, abilities and interests. Each of us is full of energy, and every meeting is conducted in a humorous and relaxed way. Moreover, our instructor Jo'Anne is very inspiring, whose clear logic and rich experience make us feel reliable.  Team members ✅Challenges around us！！ Real Client! Real Project!  A period of time before meeting clients can be described as confused and unconfident.  This was the first time we faced real project and real client. On many things, we all seem to be in a hurry.   Firstly, we do not have enough information about the  Accor Vacation Club  and our project,  but only a general description of the organization, ...

1st Mentor Meeting 1st meeting with our mentor -- Jo'Anne Date: Monday, Week 2, 29/07/2019 Time: 10:00 - 11:00 Venue: Room 524, Hartley Teakle Building (83) Attendance: Mentor: Jo’Anne Langham  Team Members （6/8）Hester, Carol, Elsie, Betty, Kenny, Troy Main activities 1. Know each other Firstly, every team members made a brief self-introduction to known each other very well. And then Jo’Anne Langham introduced herself to us. She has worked in the field of public policy and we are deeply impressed by her experienced independent consultant experience. She specializes in people-centric design, statistical data analysis, and public management. She has a strong consulting professional ability, her strong industry background can give us effective advice and help. Most important, Jo’Anne gave us great confidence and encouragement to help us to do a good job in the following days. 2. Determine team communication leader We choose our team le...